The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for you and your families. The well-being of our members and employees is of the deepest concern to us. Your safety remains our top priority as this situation continues to evolve. We are taking important steps to help you stay protected.
We are continuing to track the situation closely. To ensure that our practices align with the latest recommendations we are following the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada.
Here’s some information that might be helpful to you, your family or friends:
We are ready to serve you.
Personnel Support Programs (PSP)
Following the lead of the local Base or Wing Commander, we stand ready to modify our local fitness and recreation services. Click here to see what's available in your community. PSP Recreation: teams across Canada. PSP Health Promotion: Check out these virtual services. Carefully read the new conditions of FORCE Evaluation delivery in response to COVID-19. DFit.ca: For serving members, Veterans and their families.
Military Family Services
Family Information Line: 1-800-866-4546 (International 00-800-771-17722). 24/7 Any time. Any where. Click here to see what's available in your community. Military Spousal Employment Network: If you are currently seeking employment this resource is for you. Second language Training: Online Language Training - Family members can obtain a license to access the self-directed online Rosetta Stone program.
While many of our locations are open with reduced hours, we continue to offer our services remotely. We are practicing social distancing, only ONE VISITOR is allowed in our SISIP Financial office at one time. Thank you for your cooperation and patience. Please contact your local SISIP Financial Branch or the SISIP Financial Client Centre at 1-800-267-6681.
Some CANEX locations remain open providing grocery and convenience store products. Click here for temporary store hours and closures. CANEX.ca is open for business. We are committed to bringing you the best possible online shopping experience. Thank you for loyalty and understanding. Shop 24/7 at CANEX.ca
Support Our Troops
Services remain available to help CAF members and their family cope with the challenges arising from military services. Visit Support Our Troops - Get Support.
OSISS is using alternative ways to continue to support those with an OSI and their families. If you are finding these times particularly challenging or simply want to reach out and chat with a peer, you can call 1-800-883-6094 or email OSISS-SSBSO@forces.gc.ca.
We’re here for you.
If you have any further questions, you can contact our Member Customer Service Centre at 1-855-245-0330 or email at firstname.lastname@example.org. They can provide you with information about hours of operation and closures. You may experience slower than usual response times due to a high volume of calls. Rest assured that we are committed to providing you with the best service we can as we navigate the current situation.
In times like these, we can all work together to ensure our community stays strong. Social distancing does not have to mean isolation from our community. We can care and connect with one another in other ways such as through video chats, phone and texting. Please use your local public health resources and engage us at CFMWS by the methods listed above. When we act as one CAF community we can be incredibly strong.
We’re ready to support your welfare through these trying times.